Returns & Refund Policy
The Member will be permitted to return items purchased from AVTAARA within 30 days of receipt of the Product.
Return requests need to be raised by the Member with AVTAARA within 30 days of receipt of the Product.
Member must return all contents of the package – Product, Product boxes, packaging, guarantee or warrantee card, certificate of authenticity, if any and/or any other brochure or literature or information booklet to AVTAARA.
Product returned would be inspected by authorized personnel at AVTAARA warehouse and a 100% refund would be initiated only in case the Product is received back in a good saleable, marketable condition and is up to satisfaction of AVTAARA, except in case of a manufacturing defect to be determined by AVTAARA.
If the product has been found to be tampered with resulting in the product not being in a good saleable, marketable condition and is not up to satisfaction of AVTAARA, then AVTAARA has the right to recover the cost of damages and associated costs from the customer and / or refuse to accept the return, in which case, the said Product shall be delivered to the said customer in the standard procedure as elaborated in these Terms. AVTAARA shall bear no further liability towards the said Product, in case the return is rejected by AVTAARA.
The credit card account of the Member will be re-credited with the refund amount by AVTAARA. The refund amount will be credited to the Member’s account within the time span stipulated by the bank which has issued the credit card;
In case of a request for return being received, AVTAARA will arrange to pick-up the product from the delivery location. The cost of shipment back to AVTAARA warehouse and insurance during transit will be covered by AVTAARA.